HealthTigers is the healthcare technology and business process solutions unit of IonIdea. At HealthTigers we specialize in Revenue Cycle Management, Medical Coding and Accounts Receivable Management. We offer Medical Coding, Charge Entry, Payment Posting, Denial Management, AR Follow Up, Demographics, Eligibility Verification and Credentialing services.
We bring together industry expertise, technology, and business processes, to provide innovative, high-value business-critical solutions to our healthcare customers. We help our healthcare customers become very effective and efficient, enhance their innovative and competitive edge, and increase their top-line and bottom-line.
Our Vision is simply to become one of the most trusted partners to the healthcare industry, both to Providers and Payers.
Our Mission is to deliver agile, innovative, high-quality, highly-productive, and cost-effective solutions to Healthcare Payers and Providers.
Our value proposition to our customers goes way beyond competitive pricing, and includes an unshakable commitment to their success. We are agile and responsive to their business needs. We deliver superior quality through the appropriate use of technology, well-defined processes and most importantly by deploying talented and motivated human resources that are fully engaged in their work and take pride in their work products.
We know that at the end of the day, it is a lot more important to our customers to quickly collect as many dollars as possible from outstanding ARs, than it is to find a marginally cheaper RCM provider.
We know that at the end of the day, it is a lot more important to our customers to deliver an excellent patient engagement experience, than it is to cut costs associated with interacting with their patients.
Therefore, we focus on delivering excellent patient engagement experiences, and on helping our customers increasing their revenues and quickly collecting their AR.
Our goal is to give a great ROI to our customers for every dollar they spend with us.
We proactively source, screen and pipeline resources that we need for engagement expansions and for new business opportunities. We proactively train resources on new processes and technologies as well. This makes us agile and give us the ability to quickly scale up with new resources who are ready to hit the ground running when they are deployed on new engagements.
Wherever possible, we use automated tools and software for increasing the productivity and quality of our work. We also use them to automatically collect relevant metrics to track the quality and productivity of our work.
Our automated software includes a comprehensive monitoring system that captures data on day-to-day progress, quality of work product, productivity levels, activities (system usage, phone calls made, websites visited, etc). This information is made available to our employees so that they can see how well they are doing, understand their areas of improvement, and it enables our employees to focus solely on doing the value added work where they have to apply their talent and intelligence.
Our processes are ISO 9001 certified. They are periodically assessed and reviewed to continuously improve the outcomes. For instance, our processes enable paperless billing of up to 90% of all claims. We scrub claims completely before submission to minimize denials, reduce turnaround time for collections and reduce cost of collections.
Being a business unit of a Technology Solutions company, we are able to, and we definitely take every opportunity to apply appropriate technology solutions to help us become more efficient, to help us produce more for our customers, and to deliver innovative solutions for them, and improve all outcomes.
Processes and technologies are mere tools. Beyond that, it is very important to continuously innovate with a goal of improving all outcomes. At HealthTigers, Innovation is central to the way we do business. We inculcate a continuous innovation mindset into every employee, and incorporate it into every service, process, technology and solution.